DOMESTIC & INTERNATIONAL SHIPPING
At this time, all shipping companies are currently experiencing shipping delays due to the increased volume of shipments from online shopping in the last year and a half, staffing shortages to keep up with the shipping demand, and truck/trailer shortages for transportation. Additionally, many areas of the northwest are being affected by wildfires with road closures, city wide evacuations, and having to reroute shipments to different facilities which are already overwhelmed with their normal shipments.
We at Lems Shoes are doing the best we can to stay on top of these delays in order to keep our customers in the loop of what is going. Please don’t hesitate to reach out with questions, but please be patient with your shipment as we are all doing everything we can to get your shipment to you in a timely manner. If you do not see an update with your shipment within 10 business days of the initial shipping date, please let us know so we can look into this delay further for you. After the initial 10 business days, we will look into filing a claim for any missing shipments as we see that most shipping issues resolve themselves within those 10 days.
Shipments depart our USA based warehouse Monday-Friday, excluding Holidays. Orders received before 9:00am PST will ship out of our warehouse on the same day. If you do not receive an “Order Shipped” email within 5 days, please email firstname.lastname@example.org.
UNITED STATES SHIPPING
UPS Shipping (5-10 business days)
- We offer free domestic ground shipping!
- Any shipments going to Alaska/Hawaii/ PO Boxes will automatically ship out via USPS.
- If your order is placed before 9am PST, your order will ship same day. Otherwise, it will ship on the next business day.
- Orders placed over the weekend (after 9am PST on Fridays) will ship out on the following Monday.
- Orders will ship within 24-48 hours of being placed.
- Our warehouse/fulfillment is located in Southern California.
*UPS has suspended all guaranteed deliveries
Canada Standard Service (10-16 days)
*PLEASE NOTE: Canadian customers may be subject to additional customs fees. On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees by law. For more information, please contact your Customs’ office for information on duties, taxes and restricted items. Feel free to check our Store Locator, for retailers in Canada, that offer shipping within Canada to avoid customs charges.
International Standard Service (14-28 days)
*USPS is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.
List of destinations effected here
We ship to Europe, Australia, and many other countries. During the checkout process, a dropdown with a list of countries we ship to will be displayed.
*PLEASE NOTE: International customers may be subject to additional customs fees. On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees by law. For more information, Please contact your Customs office for information on duties, taxes and restricted items.