FAQ

You can find our sizing charts here: https://www.lemsshoes.com/pages/sizing-charts

Our sizing chart will guide you to choose your regular US size, or size up or down based on your usual US size. Visit our sizing page here.

We find that this chart works well for most customers. If unsure of size, it can be best to order more than one size/style to compare and then return what does not fit. For US customers, we have free return options. Check here for return locations. 

Still have sizing questions?  We are here to help! Contact us.

Contact us at support@lemsshoes.com and let us know what style shoe you are interested in and your foot length. We will provide guidance!

Most of our shoes are about a 2E width in the toe box. They are foot shaped, so they narrow to a regular width through the mid-foot and heel. The Trailhead and the Mesa are narrower, being D with for men and B width for women.

For each half size, a shoe will increase approximately by 4 mm in the length and 1 mm in the width; for each whole size, a shoe will increase by about 8 mm in the length and 2 mm in the width.

We wish that we could accommodate your request, but unfortunately we have to send same sized pairs. We recommend ordering the larger size of the two lengths.

We have numerous retail locations located across the globe, so please feel free to follow the link to our store locator to see if there is one in your area.http://www.lemsshoes.com/store-locator.html

Some fit wider than others based on the design of the upper and the shoe last that the style is built on. Look at the sizing page to see the width differences.

All of our shoes except for the Trailheads and Mesas are unisex; our Trailheads and Mesas are men’s and women’s specific.

In most cases you should not have to order a larger size to allow room for Correct Toes. We recommend ordering your normal size.  However, if you have wide feet, you may benefit from going up to the next size.

Most customers CANNOT fit a pair of Correct Toes in the Trailheads and Mesas.

If you are getting a Gateway Rejected error, check to see if the billing address, and the CVV code is correct. If you are seeing an AVS error, we see this sometimes with international credit cards. Your credit card does not support AVS, an internal fraud check that verifies that the billing address you are entering on the order matches the address that is associated with the credit card. Any pending charges will disappear within 1 business day. You will need to use a different form of payment such as AmazonPay, PayPal or ShopPay, or use a credit card that was issued in the US.

We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal, Amazon Pay, and Shop Pay. Please note that we can only accept PayPal payments for some international countries due to fraud issues.

Yes. Sales tax will be calculated at checkout whenever taxes are required by law.

Yes. For orders shipped from lemsshoes.com shipping, duties and taxes are calculated and collected at checkout.

We aim to process an order for shipping within one business day. 

Please note that during sale periods when order volume is higher, this can take longer.

If you do not receive a shipment email within 5 business days, please contact support@lemsshoes.com so that we can assist you!

Yes! Check out our digital gift cards here.

Our system can only process one payment method UNLESS you are using a Lems Gift Card and some other form of payment like a credit card or PayPal to cover the difference in cost.

Many times our system rejects these cards because there is no billing address associated with the pre-paid Visa/Mastercard.

We cannot hold orders. Once it is placed, it will be sent to shipping.

Yes! There are independent retailers across the US and internationally that sell Lems. Please check out our store locator to find authorized Lems retailers here. 

Please note that lemsshoes.com (our official website) is the only website that sells the entire Lems collection. If you see a website selling all of Lems products at a very discounted price, it is likely a fraudulent website. 

We do not have any affiliation with websites/entities that are not listed on our store locator.

Please contact support@lemsshoes.com if you need to make a change. If not too late in the shipping process, we may be able to change addresses, or cancel orders. 

We are unable to make changes to items on the order, in these cases we will attempt to cancel and refund, then you can place a new order for the correct items. 

The customer is responsible for shipping and return fees associated with ordering errors. Lems cannot refund items shipped and delivered to wrong addresses if the address is incorrect on the order.

Yes, ALL clearance items are final sale. This means no exchanges or returns on any clearance items.

We will price match and honor a sale price for any orders placed within 48 hours prior to the start date of a sales period.

Flash sales are an exception. An order placed before Flash Sales cannot be discounted.

We will not honor any sale pricing after a sales period has ended.

We do not. The sale price is only applicable on in-stock items only. No rainchecks or price adjustments will be applied to an item if it is out of stock during the time of the sale or promotion.

Discounts during sale periods cannot be combined with any other promo code or discount. No exceptions.

We will price match re-orders within 60-days of your original purchase during a sale. Please note that we can only price match items that you originally purchased during the sale and are just getting a new size.

Currently, our Trailhead and Mesa are available in narrower widths for women. Stay tuned for a new women's slip-on in April!

Unfortunately, we cannot remove our Lems logo from any of our products.

Unfortunately, we are unable to manufacture custom shoes.

Yes! We offer a wide selection of waterproof boots. See them all HERE!

Our shoes and boots do not have insulation so they are not temp rated. Warm socks and insulated insoles in a pair of waterproof boots are suggested to keep your feet warm.

We design our shoes in-house in Boulder, Colorado which are then manufactured in a family-owned factory in China. We work closely with our manufacturers not only on the production of our shoes, but also to ensure that our factories are safe and clean.

The Chelsea Boots have latex in the elastic.

The Boulder Summit, Outlander, Boulder Boot Grip, Kourt Grip and Primal Pursuit have latex in the rubber soles.

Our boots are super lightweight and comfortable, but keep in mind that they are designed to be minimalist boots and not heavy duty work boots.

Lems are lightweight and flexible and provide a wide toe box for your toes to splay as nature intended. We know that you may want to use them for everything (they are so comfortable it is hard to switch over to a more traditional work boot)!

Lems are not designed for work boot durability, especially if used as a work boot when the toes are scraping the ground. Traditional work boots have sewn on soles, and the best ones have a durable composite/steel toe.

We do get so many requests for a composite toe boot, and we are exploring this as a possibility for the the distant future. For added protection, you may consider using Safety Toe Covers, Tuff Toe or overshoes to give your Lems extra durability. We do not cover work boot wear and tear under our warranty.

We are proud to partner with Route, the leader in package protection and tracking solutions. By keeping Route selected at checkout, your order will be protected from damage, loss, or theft. See more details here.

Yes. We offer 2nd-Day air shipping option through UPS. You can find more info here.

Once your order ships, it can take up to 24 hours for that UPS tracking number to generate. You may also have entered your email address in wrong or it could be in your Spam folder. If you still aren't seeing that tracking information within a few days of placing your order, please reach out to us as support@lemsshoes.com so we can help you track your order.

Your order has left the warehouse. This could mean that it was not scanned by UPS, or it could be lost. Please contact support@lemsshoes.com and we can help!

We have designed the shoes to fit as many different foot shapes as possible, but sometimes they just do not. It's difficult for us to give a definite answer to this one, but we feel that the best way to know is by trying the shoes.

All of our shoes have removable insoles. If your orthotics fit in other shoes, they should fit in Lems too!

With our unique design, featuring a wide toe-box, flexible material, and zero-drop platform, our shoes have the ability to aid in correcting common foot ailments, increasing overall strength in the lower extremities, allow for greater balance, and help realign your posture. Plus, they are just down right comfortable!

For most people, the answer is a definite yes! You may need to wear your Lems for short periods of time at first. Zero-drop shoes stretch out muscles in tendons in your feet and legs. This typically goes away over time as you adapt to zero-drop!

We've had a lot of success stories from customers who have suffered from a myriad foot ailments such as these listed above. We like to think they could help you, too!

Maintaining the waterproof properties of your boots is essential to ensure they stay dry and comfortable. As with all waterproof products maintenance is necessary. The waterproofing properties of the boots may gradually diminish. This is considered normal usage and not covered under warranty. The only completely waterproof boot is a rubber wading boot.

Our shoes with soles made of Injection Blown Rubber (IBR) tend to wear down faster then true rubber outsoles.

There are many factors that affect the longevity of a shoe. This includes walking gait, force of heel strike, surfaces walked on, and frequency of use. Some customers see little wear over a long period of time, some more so.

For our shoes featuring mesh or canvas, we suggest using lukewarm water and mild dish soap to hand wash your shoes. For our leather shoes, we suggest using a leather care cleaner like the Otter Wax Leather Care Kit. To dry your shoes, just leave them out at room temperature and not expose them to heat.

We offer replacement insoles for all of our shoes, and replacement laces for the Nine2Fives. Check them out here! If you need replacement laces for other styles, search online for something similar.

If your shoes happen to get wet for any reason (puddles, wet grass, sweat or any other unforeseen environments) we highly recommend that you take out your insoles and loosen the laces to allow them to properly dry out. Do not put the insoles back in the shoes until the inside of the shoes and the insoles are completely dry to ensure there is no excess moisture being trapped within the shoes.

We recommend alternating your shoes to a different pair while your wet pair dries out in an open space. Do not wear them or store them away until they are fully dried out.

Please note, we do not recommend putting your shoes in direct heat or in the dryer, as this could potentially cause shrinkage. 

As much as we wish that we came up with the Correct Toes concept, they were actually designed by one of our advocates, Dr. Ray McClanahan. Their company is separate from ours and their staff is much more knowledgeable on the product. Please feel free to visit Correct Toes’ specific FAQ for more information regarding their product here. 

We have a 6 month manufacturing warranty for shoes.

Waterproof Disclaimer: Maintaining the waterproof properties of your boots is essential to ensure they stay dry and comfortable. As with all waterproof products maintenance is necessary. The waterproofing properties of the boots may gradually diminish. This is considered normal usage and not covered under warranty. The only completely waterproof boot is a rubber wading boot.

*NOT covered under warranty:

• Footwear purchased over 6 months after the purchase date
• Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, salesman samples, promotional products and final sale discontinued product
• Shoes purchased from REI Garage Sales or REI Used Gear cannot be warrantied
• Improper fit. Fit is the responsibility of the owner and should be assured before purchasing the product
• Comfort issues
• Frayed material, worn stitching and worn soles due to normal wear
• Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
• Modifications or alterations of the product
• Damage that is a result from misuse, normal wear and tear or damage incurred during storage or transportation
• Deterioration from water abuse
• Skateboard or bicycle abuse
• Cuts, scratches, burns etc.
• Shrinkage from overexposure to extreme heat
• Waterproof products: Maintaining the waterproof properties of your boots is essential to ensure they stay dry and comfortable. As with all waterproof products maintenance is necessary. The waterproofing properties of the boots may gradually diminish. This is considered normal usage and not covered under warranty. The only completely waterproof boot is a rubber wading boot.
• Wear and tear on toe stitching caused by repetitive scraping on floors or outside surfaces.

https://www.lemsshoes.com/pages/return

We are happy to accept returns for your UNWORN shoes within 60 days of purchase. US customers can opt for an exchange or refund, International customers can return for refund only. Original shipping fees are not refunded. Please note, shoes returned with any wear and tear, including dirt, scuffs, scratches and other signs of wear will not be refunded, exchanged, or credited and will be donated to charity. Check out our return page for more information: https://www.lemsshoes.com/pages/return

We now have a free return/exchange option for most US addresses.  Input your zipcode here to see if this applies to you https://locations.happyreturns.com. Other return/exchange options for US customers include a $9 return label, or ship back at your own cost.  Exchanges can be set up one-time, after that, please return for a refund or store credit and re-purchase.

We do not provide free or discounted return labels for international orders. Please note that original international shipping and customs fees will not be refunded. Check out our return page for return address and more information: https://www.lemsshoes.com/pages/return

Email returns@lemsshoes.com and we will assist!

For Mail returns, send the shoes in the smallest packaging possible to save on shipping fees.  We ask that you put the shoebox in a small shipping box or shipping bag.For HappyReturns returning to a ReturnsBar, just bring them in the shoebox, no outer packaging needed!

Your return may have arrived at our warehouse location, but the product still needs to be inspected for wear and tear and placed back into our inventory, at which time we receive notification and your refund is processed. Please note that we are a very small operation and your patience is much appreciated when it comes to returns. Returns are typically processed within 5-7 business days after the return is received by our warehouse.

Unfortunately, we are not able to refund any additional customs fees that may accrue upon the delivery of your order. However, many countries will reimburse these costs to you after proof that the order was returned and refunded by us!

If you have a Returns Bar location near you https://locations.happyreturns.com/ set it up as a gift return here https://www.lemsshoes.com/pages/return. If not, please email us the original order number or name of the purchaser so we can adjust the order to reflect your information and set up the return for store credit.

Our Customer Service team is available 8 am to 3 pm MST (10 am to 5 pm EST) Monday through Friday. Our small, but mighty team will respond within 1-2 business days of receiving your email or phone call. Just leave us a message and we will get back to you!

We run sales periodically throughout the year. Just sign up for our online newsletter at the bottom of any webpage and receive a 10% discount to use on your first purchase with us too!

Yes! You can by an online gift card here: https://lemsshoes.com/products/gift-card

For more info about becoming a authorized Lems distributor contact Caileigh, at colo@lemsshoes.com.

Please reach out to our marketing team by email at audrey@lemsshoes.com.

Please email our team at support@lemsshoes.com or drop us a line at 844-859-LEMS. You can also hit us up on live chat! 

We do not have a flagship store.

Lems holiday closures include the following: January 1 (New Year's Day), July 4 (Fourth of July), the last Thursday in November (Thanksgiving Day), and December 25 (Christmas Day).

We cannot make changes to an order once it has been placed. Please email, call, or live chat us to cancel your order and simply place a new order for the correct item that you need.

Our warehouse ships orders Monday-Friday until 2pm EST.

Orders do not ship on the following holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.

Due to the sheer volume of shipments that UPS and USPS are handling at this time, you may see a delay in your tracking information updating until the shippers are able to get it scanned. If you do not see an update with your tracking number within 5 business days after you receive your shipping confirmation, please contact our customer service team at support@lemsshoes.com.

Please note that these dates are not concrete as shippers are seeing delays with the overwhelming shipments this holiday season. The last day for ground UPS ground shipping is December 15th and the last day for US USPS shipping is December 17th.

There is a “Discount/Gift Card” box to enter your code at checkout!

Please email our customer service team at support@lemsshoes.com with your name and email address that is associated with the gift card so we can resend the gift card to you via email. 

We do not offer direct exchanges so we will need to set up your return for store credit so you can purchase the item that you need. Please email us the original order number or name of the purchaser so we can adjust the order to reflect your information and set up the return for store credit.

If eligible, you can submit a direct exchange and receive the discounted price here.

You cannot combine discounts on our website. If you are purchasing an item that is not on sale and would like to apply the discount to just that item, please email our customer service team your order number so they can apply the discount retroactively via a refund to you on the full-priced item. 

We are not able to gift wrap or write personal messages on orders.

We ship all of our orders in white plastic shipping bags or in plain cardboard boxes. The only place you can see the name LEMS SHOES is on the shipping label which we cannot black out. 

Yes. We offer 2nd-Day air shipping option through UPS. You can find more info here.

After we receive a return, our returns team has to hand-inspect every returned item. They work as quickly as they can to let us know when your return has passed the inspection process and has been processed so we can issue your refund. Please note that this process can take up to 7-10 business days AFTER we receive your return this holiday season. You can follow your returns tracking by using the tracking number on the return label provided when you set up a return.

Unfortunately we do not have gift receipts, but the invoice included with your shipment does not have the price shown on it.

During the holiday season, it may take our Customer Service team a few more days than normal to respond to your email or call. There are only four customer service agents who are working 8 am to 3 pm MST so please allow 2-3 business days for us to respond.